Travel plans and Coronavirus

Due to the coronavirus outbreak, the Government is currently advising against all non-essential travel and the FCO is advising against all foreign travel.

This means that many holidays have already been cancelled, with many more cancellations likely to follow.

If your package holiday or flights have been cancelled by the airline or holiday company, you should receive a full refund within 14 days.  However, many companies are trying to avoid paying these refunds and are instead offering vouchers of asking customers to re-book. If your holiday or flights have been cancelled you do not have to accept these alternatives and can insist on a full cash refund. 

Unfortunately, notwithstanding that the companies are obliged to give customers a refund, the process is currently being significantly delayed.

Whilst you should always try to get a refund direct from the company in the first instance, if you are not able to, check your travel insurance documents.  Also, if you paid for the holiday/flights on a credit card you may have protection and therefore you should contact your credit card provider.